FAQ / Practical information

Do you have any questions? Here is the most common information.

If you do not find the answer, our team will be happy to answer you by phone or through the contact form.

General - Where to find us

For Segway guided tours: 8 bis place aux bois, 74000, Annecy

For electric bike and electric scooter rentals: 8 bis place aux bois, 74000, Annecy

General - Can I cancel my reservation?

Reservations are firm and non-refundable.

General - What happens if it rains?

Don't forget to check the weather forecast. Annecy has a mountain climate. All our tours take place in all weathers, and we provide rain jackets. In the event of heavy rain or snow, we may cancel the tour and will inform you as soon as possible. You will then receive a full refund. If you do not show up at our agency or wish to cancel, no refund can be requested.

General - What time do the tours start / What if I am late?

Please arrive at least 15 minutes prior to your tour start time to allow time to fill out the checkout log and to be equipped with a helmet. We cannot wait for latecomers as it affects the experience of other participants.

If you are running late, please try to call us as we may be able to schedule another departure. No refunds can be requested for late arrivals. Please remember to plan ahead for parking. It is sometimes difficult to find a parking space.

General - Where to park near the Mobilboard Annecy agency?

Here is a list of the nearest parking lots:

  • City Hall - 5 min walk
  • Trésum - 5 min walk
  • Annecy Parking (quai de la tournette) - 5 min walk
  • Marquisats - 15/20 min walk

We recommend you to anticipate your arrival in Annecy, especially on weekends and in high season.
Many people want to park in the different parking lots above.

General - Is there a minimum number of participants?

Everyone is welcome at Mobilboard. However, our reservations are guaranteed from 2 people. However, you can pre-book to be on the waiting list. We can cancel your reservation free of charge, or offer you an alternative departure or date.

For rentals, no minimum is required.

General - Do I need to book in advance?

During the summer vacations and weekends, our activities are in high demand. We advise you to book at least 3 to 4 days in advance. We do not take firm reservations by phone or email.
We will prepare a pre-reservation for you, which you must confirm by validating our terms and conditions and providing a credit card as a guarantee. We can inform you of our availability without guaranteeing a place.

General - Should I tip my guide?

Although not obligatory, tips are appreciated by our instructors for a job well done. As in other industries and in tourism in general, tips encourage the service our guides continue to provide. Please take this into account when planning your monetary needs during the trip.

General - Do you make gift cards?

Of course you can! Our gift cards correspond to each activity that includes an instructor. We do not make gift cards dedicated to rentals. However, you can use the gift card on any of the products we offer. If the product you choose has a higher value than the gift card, you'll simply have to top it up.

Our gift cards are valid for 12 months from the date of purchase.

Electric bike hire - How much is the deposit?

For electric bikes, €300 per bike in bank transfer or cash.

Bike hire - What bikes do you offer?

- Arcade electric bikes, 60 to 120km range, Bosch engine

Electric bike hire - What to do in the event of breakage, breakdown or theft?

Our rental packages do not include assistance. In the event of breakage or puncture: we cannot pick you up, you must return by your own means. Please call us to let us know so that we can direct you to the easiest way back.

Our bikes are under warranty for each rental. In the event of a breakdown or puncture, repair costs will be invoiced, but you will only be charged the 10% excess.

Electric bike rental - Do you offer accessories and equipment?

The anti-theft device, basket and puncture-proof spray are always included in our rental packages. Helmets are available free of charge (not compulsory for children over 12). We also offer rain jackets, subject to availability.

Segway tours - How old do you have to be to ride a Segway?

It's easy to pilot a gyropod from the age of 14! You need to weigh between 45 and 118 kilos. These are worldwide figures from the manufacturer, Segway Inc, to ensure user safety.

Segway tours - How does the Segway gyropod "balance itself"?

5 gyroscopic micro-sensors, 2 accelerometers, 2 computers, 4 electric motors: the electronics manage the balance for you!

Segway Tours - Can I fall while riding a Segway gyropod?

Even though it is rare, it is always possible to fall, just like on foot or on a bike. However, the Segway gyropod manages your balance entirely, so you just have to be aware of what's going on around you. Mobilboard instructors provide training and guidance to enjoy the tour safely.

Electric scooter rental - At what age can I rent a scooter?

Rental of electric scooters is available from the age of 14.

Renting an electric scooter - How much is the deposit?

We take a photo ID (which will be removed on your return) and a 500€ deposit per scooter.

Electric scooter rental - What to do in the event of a breakdown, breakage, theft or puncture?

The first thing to do is call us. There is no assistance included in our rental packages, so you'll have to make your own way back. Damage will of course be invoiced after diagnosis by our technician. In the event of theft, you must report it to the police beforehand.