SOS - Bike breakdown around Lake Annecy
Tour of Lake Annecy — Help Sheet for Our Customers
We’re truly sorry that a problem arose during your ride. Our entire team is working hard to help you resolve it as quickly as possible.
Cycling is an outdoor activity subject to the unpredictable nature of the terrain and the road. Like any outdoor adventure, these unforeseen circumstances are unfortunately part of the experience—and we know this better than anyone.
The points below are designed to guide you step by step and resolve the situation as quickly as possible. We hope you find this helpful, and once again, we apologize for the inconvenience!
Our Contact Information — Your Rental Agency
We have two locations in Annecy. Please contact the location where you made your reservation.
Branch 1 - Old Town
8 Place aux Bois, 74000 Annecy
WhatsApp / Call: +33 6 14 65 47 05
Branch 2 - Lake District
4 rue Camille Dunant, 74000 Annecy
WhatsApp / Call: 06 30 43 56 31
Contact the branch where you rented your bike. Preferably via WhatsApp, then by phone if there is no response.
What’s the situation?
1) You want to return the bike later than planned
You rented a bike for 1 hour, 2 hours, or 4 hours, but you’re having such a great time that you’d like to extend your rental. That’s no problem as long as you plan to return the bike before closing time (6:00 p.m.). There’s no need to contact us in this case. You’ll simply pay a surcharge equal to the difference between the package you selected at the start and the actual package corresponding to your rental duration.
If you’d like to keep the bike overnight and return it the next day, you must contact us by email or text message (not by phone) to check the bike’s availability. During peak times, it’s possible that our entire fleet may be reserved for the following day. In that case, the 24-hour rate applies (€34 for a standard bike and €80 for an electric bike). If you unfortunately did not notify us and the bike has been reserved by someone else, additional fees may apply.
2) Your saddle wobbles (spins) or slides down
In this case, you’ll need to tighten the locknut under the seat. It’s very easy—you’ll see.
Start by opening the lever, and you should be able to tighten the locknut by hand (clockwise). Once the locknut is tightened, close the lever. If that’s not enough, repeat the process.
3) Flat tire, fall, or mechanical breakdown
Punctures are caused by road conditions or objects on the road. They are not the responsibility of the rental company and are the customer’s responsibility.
If the breakdown is related to the bike itself (derailleur, brakes, frame, etc.), it is OUR responsibility. Contact us immediately.
First thing to do: contact us immediately
Send us a WhatsApp message as soon as the problem occurs. Don’t waste any time—contact us before taking any other action.
- Share your location in the WhatsApp message: paperclip icon → Location → Send My Current Location.
- Attach a photo of the problem if possible (flat tire, damaged part, etc.).
- No response on WhatsApp? Call the same number directly.
Don’t wait until everything is resolved to reach out to us. A quick message with your location allows us to schedule a service call while you handle the situation on-site.
Flat tire: Use the tire sealant can
- Locate the puncture repair spray attached to your bike.
- Unscrew the cap from the valve of the flat tire, then screw the spray nozzle on tightly.
- Empty the entire can into the tire, keeping pressure on the nozzle until the very end—don’t let go until the can is completely empty.
- Ride slowly for a few meters to distribute the product throughout the inner tube.
The puncture repair spray is not a miracle solution. If the tire is severely damaged (large tear, object still lodged in the tire, etc.), the spray may not be enough. In this case, don’t keep trying—move on to the next steps.
Are you riding with a group? If the spray on your bike doesn’t work, try the one from another bike in the group—they’re interchangeable. Every bike is equipped with one.
Even if it works, the repair can is only a temporary fix. Avoid riding faster than 15 km/h after using it, and please report the incident to us when you return.
Repair Shops Around the Lake
Sévrier
Bike's Store
E-bike specialist, just a stone's throw from the bike path.
Saint-Jorioz
Cool Bicycle
Friendly and efficient—perfect for quick repairs.
Duingt
Le Bon Wagon
Seasonal workshop near the harbor—convenient in the summer.
Talloires
AS Bike
A very useful local bike shop on the east bank.
Doussard
K2 Outdoor
Repairs and advice to keep you on two wheels.
Important: Please contact us before bringing your bike to the shop. We cannot cover the cost of any repairs performed without our prior approval—we might have been able to handle the issue directly. Be sure to keep your receipt in any case.
Traveling by Bus and Securing Your Bike
Buses cannot transport bikes. You must secure your bike on-site before boarding the bus.
Before boarding the bus:
- Lock your bike to a fixed object (pole, bike rack) using the lock provided.
- Be sure to wrap the lock’s cable around the bike’s frame, not around a wheel—a wheel can come off easily, and the bike could be stolen. Always lock the bike to the frame, never to the wheel! A wheel can be removed in a matter of seconds—only the frame ensures that the bike remains secured to the object to which you’ve locked it.
- Take a photo of the locked bike and send it to us via WhatsApp along with your exact location.
- Keep the lock key safe and return it to the agency. Without it, we cannot retrieve the bike.
Which route should I take?
East Bank
Veyrier, Menthon-Saint-Bernard, Talloires…
Line 20
West Bank
Sévrier, Saint-Jorioz, Duingt, Doussard…
Y51 (goes the farthest) 15A 15B
SIBRA — www.sibra.fr — Tel: 04 50 10 04 04
Your deposit
Flat tire or fall
You are responsible for the repair costs. Your deposit will be refunded once the bike has been returned and the key handed back, minus any costs incurred to repair the bike.
Mechanical breakdown
We’ll cover the repair costs. Your deposit will be fully refunded when you return the bike, and your rental fee will be refunded.
In the event of a flat tire or a fall, if the bike requires repairs (replacement of a tire, damaged parts, etc.), the cost of repairs will be deducted from the deposit before it is returned. You will be provided with a receipt.
Repatriation Fees
If we have to travel to retrieve the bike left on the course ourselves, you may be charged a retrieval fee. The bike retrieval fee is a flat rate of €50, including tax.