FAQ Mobilboard Agen - Lot et Garonne

Do you have any questions? Here is the most common information.

If you do not find the answer, our team will be happy to answer you by phone or through the contact form.

What payment methods are accepted?

All our offers can be booked online or by phone. Depending on the offer you choose, you will be asked to pay in full or in part.

Online bookings require full or partial payment (depending on the offer) by credit card at the end of the booking process, enabling final validation of your booking. In the case of partial payment, you can pay the balance of the order on site by one of the means of payment of your choice from the list below.

If you wish to book by telephone, we collect your credit card details as a guarantee, and you can choose to pay all or part of the amount immediately, or on site before departure, using the following payment methods: cash, cheques, ANCV vacation vouchers, ANCV Connect, or credit card via a Lydia link on your cell phone.

Where can I buy a gift card for a Mobilboard activity?

It's an original gift idea and a great way to share a great moment during an outdoor activity.

All gift cards available on our site are valid for 1 year from the date of purchase. You can also buy gift vouchers of various values directly on our site.

Gift cards are non-refundable and cannot be exchanged for cash. In the event of a no-show on the day of the event, the reserved gift card will be permanently lost and cannot be replaced or carried forward to a later date.

What should I wear to ride a gyropod?

The best outfit is the one you're comfortable in! It simply has to be adapted to the weather...

Your sneakers must be flat and closed-toe.

A backpack is not recommended, but we can provide you with a handlebar bag for your personal belongings (e.g. car key, papers, telephone, etc.).

Can anyone ride a gyropod?

The Segway gyropod is easy to use and accessible to the greatest number of people, provided certain constraints are respected for the proper operation of the device and therefore your safety. To use a Segway, you need to weigh between 45 and 118 kg.

The activity is not recommended for pregnant women or people with inner ear problems.

I'd like to take a family outing. At what age can my child ride a gyropod?

As with an electric scooter, your child must be at least 14 years old to use a gyropod.

It is not possible to have a child ride with you on the gyropod.

Important : the age has been raised from 12 to 14 by Decree n°2023-848 of August 31, 2023 relating to the regulation of motorized personal displacement machines applicable from September 1, 2023 .

We launched our business in the spring of 2023 with a large number of leaflets, press articles, inserts, gift vouchers and other flyers mentioning the age of 12. These materials are likely to be in your hands for many months to come, but the regulations are binding on all of us, and the minimum age of 14 for Segway riding will be strictly enforced.

We're sure we can count on your understanding, as we're committed to ensuring that your youngsters respect the Highway Code.

NOR : IOMS2313724D
ELI : https://www.legifrance.gouv.fr/eli/decret/2023/8/31/IOMS2313724D/jo/texte
Alias : https://www.legifrance.gouv.fr/eli/decret/2023/8/31/2023-848/jo/texte
JORF n°0202 of September 1, 2023
Text n° 4

I want to cancel, do I get my money back?

With the exception of certain offers or operations, most bookings can be cancelled free of charge up to a certain date before the appointment. For last-minute cancellations (less than 24 hours), 50% of the total amount will be charged.

In the event of a no-show on the day of the appointment, without prior cancellation, the entire reservation fee will be charged.

However, prior to any cancellation, we can try to reschedule your appointment, subject to availability.

Where to go and how long before departure?

Each tour has a specific meeting point indicated on the booking form. It's easy to find the Mobilboard vehicle that will be there. However, please make your own parking arrangements!

For reasons beyond our control, some meeting places may vary slightly. In this case, we'll let you know at least half an hour before the appointment by text message.

Plan to be at the meeting point at least 15 minutes before departure to check in each person and equip yourself with helmet before departure.

If you are late, you will be charged for the duration of the activity.

If you are 15 minutes or more late, the activity will be cancelled and no refund will be given.

I'll be late, what should I do?

Call us as soon as possible!

In order not to delay the following groups, a delay of more than 15 minutes may, depending on the itinerary, either reduce the duration of the tour by the same amount, or result in the cancellation of the tour with no refund possible.

It's raining, can we still do business?

Rest assured...there's no risk of electrocution with the Segway gyropod!

It's not as cool, but it also makes for great memories, so YES, we'll keep the activity going in case it rains!

We 'll even provide you with a free rain cape if you need it.

The Mobilboard guide may decide to postpone or cancel the activity in the event of heavy rain, persistent violent thunderstorms, storms... Don't hesitate to contact us when the time comes.

How many people can take part in an activity?

For your safety and conviviality, the Mobilboard guide takes charge of small groups of 2 to 6 people maximum.

Groups can be made up of people who don't know each other, or can be exclusive. For an optional surcharge, you can privatize most of our activities when you book online.

I'm alone, how can I go for a walk?

We invite you to follow our news feeds, where available places on upcoming courses are presented.

You can also contact us directly by phone to work out a solution with you.

I'd like to keep some memories of the ride.

We remind you that using a camera while driving is forbidden by the Highway Code, which also applies to bicycles and therefore also to gyropods...

However, it's normal to want to keep and share your memories...just ask your guide to make photo/video stops.

How do I redeem the voucher I've won?

The vouchers (exchange, gift or discount) that you have won can be used under the conditions indicated on the voucher (e.g. number of people, itinerary, duration). They are valid for a fixed period indicated on the voucher; after this date the voucher is definitively lost.

The voucher does not entitle the holder to an exchange, refund or any other financial consideration!

The voucher cannot be exchanged for another offer, nor can it be combined with other promotional offers.

To use the voucher, you must contact us by telephone to book your ride, and attach a photo of the voucher you have won with the validity date visible. The voucher must be redeemed directly at the time of departure. If the voucher is not present, the ride will be billed before departure at the normal rate.

Vouchers with a promotional code can be redeemed directly on our website when you book online. If the voucher is not presented at the time of departure, the tour will be considered completed and will be non-refundable and non-deferrable.

J'ai surestimé mes capacités en m'inscrivant à un parcours technique !

Tous nos parcours "techniques" nécessitent :

une pratique avérée du Segway de plusieurs heures, validée par un plateau technique pratique et théorique sur l'utilisation du Segway avant de partir en balade.

une bonne condition physique déclarative par l'utilisateur.

En cas de non validation des pré requis par l'accompagnateur Mobilboard, la balade sera annulée et non remboursée pour les personnes qui ne remplissent pas les conditions nécessaires dans le cas d'un groupe non privatisé.

Pour  un groupe privatisé , la balade sera aménagée vers un parcours plus simple correspondant à un niveau de sécurité optimum pour chaque personne.

Quelle assurance dois je avoir pour conduire un gyropode ?

Au préalable vous devez vérifier que vous êtes couvert pour la conduite des EDPM dans le cadre de votre responsabilité civile.

Ensuite nous avons souscrit pour chaque utilisateur désigné au contrat une police d'assurance MOB IN RC circulation au Tiers. La dite assurance couvre uniquement les accidents corporels et matériels causés à un tiers identifié.                                                                                                                                                            Seul l’utilisateur désigné sur le contrat de location dispose de la qualité d’assuré au titre du contrat d’assurance. En cas d’accident, le locataire doit remplir un constat amiable qui doit obligatoirement préciser ses identités et coordonnées ainsi que celles du tiers ayant subi ou provoqué l’accident. Le constat doit être signé par le locataire et le tiers.

Cependant, comme avec un simple vélo ou en marchant tout simplement, une inattention de quelques secondes peut entrainer une chute et des blessures ...nous vous proposons de souscrire pour seulement 1 euros supplémentaire par personne à Une assurance Garantie Personnelle Conducteur (GPC) Celle ci vous est proposée en option lors du processus de réservation et avant règlement définitif.